Different types of social media complainers [Infographic]

Social Media complainers are the biggest threats to a brand’s online reputation, authenticity and credibility. An extremely good day for a brand on social media in terms of user engagement, brand communication and positive responses by users can go in vain by an absurd or negative feedback, question, comment, post or a tweet. Hence Its important for a brand to understand the different types of social media complainers and on how to deal with them in order to make them the loyal customers and brand advocates. You can read more about social media complainers and the ways to handle them on Susan Marshall’s recent post on marketingprofs.

An Infographic below breaks down the social media complainers into 5 different types and solution to handle them.